Cancellation and refunds

Stop future renewals

Open Account → Subscription and request cancellation. Until the provider confirms it, your account shows the last verified status. Confirmed cancellation stops future renewal and retains access until the current paid period ends. Annual billing is one yearly payment, not monthly installments.

Cancellation and refund are different actions

Canceling renewal does not itself refund a payment. Sandbox payments have no real money to refund. For live subscriptions, a final refund policy and a working support contact must be published before checkout opens. No automatic 14-day or pro-rata refund promise is made by this draft.

A refund request or processing status is not confirmation that money has returned. A verified full refund for the current paid period removes paid access for that period; your original free company selections remain available. Partial refunds require operator reconciliation and are not automatically processed by this website.

If you paid but access is missing

Use the same account you used at checkout, then check Account → Subscription or the payment confirmation page. Do not pay again. For help, provide your account email, approximate payment time and checkout reference after the support contact is configured. Do not provide card details or a password.

Before live launch

The operator must confirm the platform’s subscription refund process, publish the applicable conditions and verify successful refund callbacks. These draft instructions do not limit any mandatory consumer rights.